The health and safety of our guests and the team of Crystal Palace Boutique Hotel are our top priority. Hence, we have introduced new and higher standards for cleaning and prevention, complying with the recommendations of the Ministry of Tourism and the Ministry of Health of Bulgaria. In this way we provide а high level of protection for everyone and guarantee a safe holiday to our guests.

• Personal protection equipment such as masks, gloves, and sanitizing tissues, is available at the hotels’ Reception. 

• Disinfectants are available in all key public areas with high concentration of people traffic.
• The principles of social distancing are introduced in all areas of Crystal Palace Boutique Hotel. 

• We have introduced a new program for cleaning in public areas that guarantees regular disinfection of all key areas in the hotel. 

• Cleaning procedures in the rooms now include extra disinfection after guests’ check- The cleaning of the rooms is on demand. 

• Higher food safety standards have been introduced in the restaurant and lobby bar in the hotel along with social distancing principles. 

• Safe food delivery is now available in the restaurant of Crystal Palace Boutique Hotel. 

• Contactless payment options are available in the restaurant, lobby bar as well as at the reception desk. 

• New restrictions and social distancing principles have been introduced in the gym, the lifts, the toilets, the wellness center, the offices, the conference halls. 

• A “crisis management” action plan has been documented in case a guest or employee shows symptoms of a COVID-19 infection. 

• Medical centre “Torax” is available to provide medical aid when necessary. 

• All team-members have passed detailed training and have been instructed according to the new health and safety standards. 

• A “Safety team” has been formed to assist all guests and to ensure that the health and safety measures in the hotel are properly observed.